We do not have a pause feature for our memberships. If you’d like to pause your membership, feel free to cancel your membership and sign back up whenever you’re ready to resume.
The only course we offer a payment plan for, is our Business Bootcamp course. We do not offer a payment plan at this time for any of our other courses.
At this time, we do not. Maybe in the future!
There are a few things that may be happening here.
As we've grown as a company, we've outgrown some software. By moving from Shopify to Wordpress to Teachable, some of your older account information may have been left behind. Each time we migrate to a new platform, we've done our best at notifying everyone, but sometimes those emails aren't received. But no worries! First, try logging into our newest platform, the Academy by clicking here. Then, if that doesn't work, try logging into the Bookstore by clicking here, which has the majority of the accounts between 2016-2019.
Second, and we do see this a lot—you may have entered your email address incorrectly when signing up or making a transaction. No big deal! Create a new account with your correct email address and email email@example.com to get your purchases transferred into the correct account. We'll want to verify your purchase first, so please provide your name, email address, transaction date, and purchased product.
By policy, we don't accept refund requests on the sale of digital goods unless it's stated clearly on a published sales page. Here's why: Digital products are much different than physical goods. By returning a physical good to a seller, the merchant gets to keep the original value of that product. With digital goods, a return is a total and complete loss to the merchant, especially once the course has been "consumed.” While we’re not in this for the money, this hinders our mission: To help one billion people make money doing what they love. We hope you can understand.
Our courses are centered around growing businesses and learning creative skills, both of which are undoubtedly difficult and complex to accomplish. It's our mission to make the complex simple. But the hard work still must be done. Once you learn how, the execution is in your hands.
Rest assured: we obsess over the quality of our learning material and we test everything with beta users first to make sure that the content works. The testimonials speak for themselves!
So instead of requesting a refund, we invite you to ask questions. Participate in the beta launches and Q&A webinars. Send follow ups on your enrollments. Get the information you need to attain the goals you want. This will help us make better products and improve the products we have.
Not at this time, though we will be integrating Apple Pay very soon. Obviously cash works great, if you're local!
Unfortunately, no. We recommend looking into one of our full programs, found at the top of this page.
Yes! If you're an active student or a member of the US Military, we offer discounts. You can find more information by clicking here.
Otherwise, we do run large-scale discount periods, but only about once per year.
After each purchase, you'll receive a receipt to the email you used to make the transaction. If you're in a country that requires an invoice instead of a purchase receipt, you can email firstname.lastname@example.org to request an invoice. Keep in mind, we create these by hand, so it may take a few days to get back to you.
We use Teachable as our learning management software, and your Academy accounts are created and managed by their software. Please contact the support over at Teachable to reset your password.
Please message our customer service for assistance at email@example.com.
Easy! Click here for details.
We'd love to! But please do not email your critique requests to our customer service or message our coaches individually.
Instead, stay tuned to our Facebook page — when we're ready for a new logo critique video, we'll create a post with further details of how to submit your work for review.
As you can imagine, it's very busy over here and we receive TONS of messages each and every day. We'd love to be able to answer everyone's questions, but we don't have the bandwidth to accommodate everyone's request. Feel free to submit your question to firstname.lastname@example.org and we'll add it to our "Viewer's questions" section for an upcoming video.
If you need specific advice, we recommend looking into hiring one of our coaches for a private coaching call. More information here.
No problem at all. Shoot us an email with your question and we'll send you an answer right away.Email Support