Personal Branding—Most Important Thing You Do. Full Video AdobeMAX 2023
Chris Do reveals a counterintuitive method for building a powerful personal brand by embracing your flaws and finding your 'two-word brand'.
Chris Do
Founder, The Futur™ · December 19, 2023
The Great Inversion
People do not fall in love with corporations. They fall in love with personalities.
This insight, from brand strategist Yo Santosa, cuts to the heart of a strange modern paradox. As corporations spend billions trying to sound more human, humans are trying desperately to sound more like corporations. We sanitize our language, run our thoughts by imaginary legal teams, and scrub away any hint of personality, all in a bid to not offend anyone.
The result is a sea of sameness. A digital landscape filled with polished, professional, and perfectly forgettable content.
Chris Do, founder of The Futur, argues this is a profound mistake. Building a powerful personal brand in the 21st century requires a complete inversion of this thinking. It’s not about being flawless; it’s about being transparent. It’s not about blending in; it’s about finding what makes you different and amplifying it.
The most important work you can do is not to invent a better version of yourself. It is to unmask the superpower that already exists within you.
And that superpower is almost always the opposite of what you think it is.
The Draplin Deconstruction
In 2014, Do came across a video of designer Aaron Draplin at TEDx Portland. He didn't know who Draplin was, but what he saw on stage was a revelation. Draplin, a physically large man with a commanding presence, opened his talk with radical humility.
“My name is Aaron James Draplin, I’m 40 years old, and I’m a big guy trying to make it in the little leagues,” he began. “I’m not qualified to be here… I have no credentials, look them up.”
Here was a designer at the top of his field telling the world he was unqualified and didn’t even wear pants. This was not the polished, self-important creative director persona so common in the industry. What was it about this man that inspired such a loyal, almost fanatical following?
It wasn't just raw talent or good fortune. It was a conscious choice. In a world where everyone tries to fit in, Draplin went in the complete opposite direction.
Do identified the core of Draplin’s appeal: refreshing transparency. In the first minute of his talk, he revealed his middle name, his age, his hometown of Detroit, his musical tastes, his political leanings, and details about his dog, Gary. It was a masterclass in oversharing, but it worked.
Draplin possessed a high level of self-awareness. “Everybody was busy trying to go to India, I was just trying to go to Indiana,” he quipped. This wasn't a carefully constructed act. He was bringing the full weight of his personality to the stage, unapologetically.
This observation became a cornerstone of Do’s philosophy. Your personal brand is not built on perfection. It is built on the very things that make you different, quirky, and even a little weird. It’s built on being what comedian Don McMillan, in a Venn diagram breaking down intellectual archetypes, would call a “nerd”: a combination of high intelligence, deep obsession, and social awkwardness.
Draplin’s success provided a clear lesson. Authenticity isn’t about sharing your highlight reel. It’s about sharing your entire, unedited self.
The Ugly Story Principle
The path to a powerful brand often begins with something others discard. Walking through a Whole Foods, Do was stopped by a package of dried fruit with a startling message: “Hello, I’m ugly.”
The product, from a company called The Ugly Company, was made from 100% upcycled peaches. These were fruits deemed too aesthetically imperfect for supermarket shelves, destined to be thrown out. The packaging told a story that transformed a weakness into a strength.
This is a critical principle for anyone struggling with what makes them different. Successful personal brands, much like this fruit company, don’t hide their imperfections. They make them the centerpiece of their narrative. This strategy is also a key component of what makes some brands more successful than others, a topic Do has explored in what successful personal brands do differently.
Do breaks down the brand’s storytelling using a framework he learned from social media strategist Brendan Kane, author of Hook Point. A compelling story connects with audiences by weaving together three elements:
- Facts: The story provides concrete data, such as “by buying this package, you are preventing 2 ¼ pounds of ugly fruit from becoming waste” and “more peaches are thrown away in California than the state of Georgia produces annually.” These facts ground the narrative in reality.
- Feelings: The brand taps into a universal emotion by stating, “you should never judge a fruit by its cover.” This line connects with anyone who has ever felt judged for their appearance, creating an immediate emotional bond.
- Fun: The packaging includes a playful pun, “pit happens,” winking at the consumer and inviting them into an inside joke. This lightheartedness makes the brand feel more human and approachable.
The Ugly Company didn’t have a better product. The dried peaches themselves were visually unremarkable. Their success came from a more powerful strategy.
First, they turned a weakness into a strength, transforming discarded waste into a premium, mission-driven product. They traded on our collective guilt about food waste and turned it into gold.
Second, they told a compelling story. They gave their customers a narrative to share, turning them into evangelists for the brand. This is the ultimate goal of modern marketing: not just attracting customers, but giving them a story to tell.
Finally, they humanized a bland product category. They gave dried fruit a personality. As Do reiterates, “people don’t fall in love with corporations, they fall in love with personalities.” The Ugly Company understood this perfectly.
The New Brand ROI
Building a brand with personality is not a guarantee of success. As a Venn diagram from The Cut titled “The Unified Theory of People We Hate on the Internet” humorously illustrates, some personalities simply try too hard, don’t try hard enough, or commit “crimes against other celebrities.” The moral of the story, Do concludes, is simple: “Try, but not too hard. And just don’t hurt other people.”
Achieving this balance requires shifting your definition of success. It means moving away from short-term tactics and embracing a long-term vision. This is the difference between brand awareness and brand affinity.
To clarify this, Do turns to Marty Neumeier’s classic definition: a brand is a person’s gut feeling about a product, service, or organization. It’s not what you say it is; it’s what they say it is. Your brand is built in the hearts and minds of your audience.
Many creators and entrepreneurs get this wrong. They focus on what a Harvard Business Review article might call performance marketing: short-term strategies designed to generate immediate revenue. This comes at a cost. The constant push to sell, promote, and ask for something depletes the goodwill you’ve built with your audience.
Do calls this the battle between revenue and value. The old rules of branding focused on shouting your own story to attract customers. The new rules are about something else entirely:
- Old Rule: Make something for everyone.
- New Rule: Understand the customer story.
- Old Rule: Tell our story.
- New Rule: Give them a story to tell.
- Old Rule: Attract customers.
- New Rule: Make something they want.
- Old Rule: Build brand awareness.
- New Rule: Create brand affinity.
To navigate this, Do proposes the concept of karmic equity. Think of it as a bank account. Every time you provide value to your audience with no expectation of return, you make a deposit. Over time, these deposits compound exponentially. But every time you ask for something, like a sale or a portfolio review, you drain the account back to zero.
The goal is to play the infinite game, continually building brand value rather than chasing short-term revenue. This long-term thinking is how real influence is built, a concept similar to what Dan Martell discusses in how to buy back your time with brand equity.
Reese Witherspoon is a prime example of this strategy in action. She leveraged her 29 million Instagram followers to create a book club with 2.5 million members. To have a book featured, authors must grant her company, Hello Sunshine, the media rights. This isn’t exploitation; it’s a massive win-win. Authors get their work in front of millions of hungry readers, and Witherspoon gets a data-driven pipeline for producing hit movies and TV shows. This strategy turned Hello Sunshine into a media powerhouse she sold for a reported $900 million.
Witherspoon didn't just sell movies. She built a community around a shared love of stories, made deposits of karmic equity, and eventually created a system of immense value.
Unmasking Your Shadow
If the key to an influential brand is personality, how do you cultivate an attractive one? Do says it comes down to three core traits, consistently found in the world’s most admired figures, from Mother Teresa to the Dalai Lama:
- Self-confidence
- Self-awareness
- Vulnerability
These are the same traits embodied by the Ugly fruit company. But the most important and most difficult of these is vulnerability. As researcher and author Brené Brown has famously said, we must be willing to be vulnerable to build meaningful connection.
To access this vulnerability, Do turns to the work of psychologist Carl Jung. Jung theorized that our psyche is composed of different parts, including the Persona and the Shadow.
The Persona is our public mask. It’s how we want the world to see us, the version of ourselves we present to get along with others. The Shadow, conversely, is the private self. It contains all the parts of our personality we repress: our insecurities, our fears, our desires, and our traumas. It’s the self we show only to our most trusted confidants, if at all.
Conflict arises when our Persona and our Shadow are misaligned. This internal struggle is perfectly embodied by the comic book character The Incredible Hulk. Dr. Bruce Banner is the cold, stoic intellect (the Persona), while the Hulk is pure, raging emotion (the Shadow). The more Banner tries to suppress the Hulk, the more destructive the Hulk becomes.
The danger is that if we spend too much time wearing our Persona, we forget who we really are. You pretend to be somebody long enough, and you become that person. This is why developing self-awareness is so critical, a skill Do discusses with designer Carlos Segura in their deep conversation on the topic.
Personal branding, therefore, is not an act of creation. It is not about building a new, better you. “Personal branding is not so much an act of creation,” Do states. “It’s an act of self-discovery.”
The goal is to integrate your public and private selves, like the character Reed Richards of the Fantastic Four, whose public persona and private identity are one and the same. To do this, you must be willing to do the hard work of excavating your shadow.
The Shadow Work Playbook
Do guides audiences through an exercise in Shadow Work, a process designed to unearth the difficult truths we hide from the world. This is not about wallowing in negativity; it’s about finding the source of your unique power.
Step 1: Define Your Persona.
The first prompt is simple: “How do most people see you?” Write down how others would describe your personality and what you do. For example, a brand strategist might be seen as kind, caring, nurturing, and empathetic.
Step 2: Uncover Your Struggle.
The second prompt goes deeper: “But what they don’t know is that I really struggle with...” This is where you access your shadow. The kind, caring brand strategist might reveal that she struggles with self-confidence, feels guilt about wanting the spotlight, and seeks approval. This is the 5% you hide from the world, the raw material of authentic connection.
This is where you find your Shadow Word, a one or two-word summary of your deepest insecurity. For the strategist, it might be “attention seeker.” For others, it could be “people pleaser” or “recovering addict.”
Step 3: Find the Lesson.
Your shadow is not a curse. It is a gift designed to teach you a lesson. The key is to ask yourself, “What did I learn from this? How did it make me stronger?” A recovering addict learns about resilience and discipline. A people pleaser learns about community and empathy.
The attention seeker, raised in a Swedish culture that frowns upon standing out (a cultural phenomenon known as the Law of Jante), learns how to manage the very thing she was taught to fear.
Step 4: Reframe with a Transformer Word.
Once you’ve identified your Shadow Word, you can reclaim its power by adding a Transformer Word. This word doesn’t erase the original meaning; it reframes it.
Tom, the founder of Design Cuts, identified his shadow word as “people pleaser.” He transformed it into “Proud People Pleaser,” turning a source of insecurity into a badge of honor that perfectly describes his role as a community builder.
Do’s Swedish brand strategist struggled with “attention seeker.” After workshopping different options, she landed on “Attention Broker,” with the word “Broker” playfully split to read “Broke-her” as a reminder that without care, attention can break you.
This exercise leads to the creation of your two-word brand, a short, memorable, and intriguing descriptor of who you are, not just what you do.
Examples abound:
- Phyllis, a late-career brand strategist, took the insult “grandma” and turned it into the clever and authoritative “Grandmother.”
- Jenna Kutcher, creator of a massive marketing podcast, reframed the cynical label “gold digger” into her brand name, “Goal Digger.”
- Creative director Ash Thorp bluntly calls himself an “Art Prostitute” to describe his relationship with commercial work.
Your two-word brand is not your entire story. It’s the hook. It’s the provocative title that makes people want to read the book. Complexity is the enemy of comprehension, retention, and execution. A powerful brand is a simple one.
Pick a Fight
A hero is only as good as their villain. This truth from storytelling is equally true in branding. To truly define what you stand for, you must be clear about what you stand against.
As Freddy Aurso, creative director of the Swedish agency Snask, wrote in his book Make Enemies & Gain Fans, true fans need true critics. When you pick a fight, you give people a reason to align with you. The enemy of my enemy is my friend.
Your complaint can become your calling. Do’s rule is simple: you’re allowed to complain about something once. If you complain about it a second time, you’re just a whiner. The only productive response to a recurring problem is to do something about it. Invent the solution.
To find your villain, ask yourself: What annoys me? What makes me mad?
Once you identify your enemy, give them a name. Labeling your villain allows you to own the narrative.
Soap company Dr. Squatch did this brilliantly. Their enemy? Generic, chemical-filled bars of soap. They gave this enemy a name: “Big Soap.” By borrowing the language of “Big Pharma” and “Big Tobacco,” they created a clear, relatable villain for men who felt their soap shouldn’t contain a list of unpronounceable ingredients.
Other brands have used this strategy to enormous success:
- Oatly: The oat milk company positioned itself against the dairy industry with the provocative slogan, “It’s like milk, but made for humans.” The resulting lawsuits from dairy farmers only strengthened their rebellious brand identity.
- 7 Up: The brand launched with a simple but powerful opposition: it was “The Uncola,” defining itself against the two giants of the industry.
- Apple: The iconic “I’m a Mac, I’m a PC” campaign created a clear cultural divide, positioning Apple as the cool, creative alternative to the stuffy, corporate PC.
- Dove: Their “Campaign for Real Beauty” declared war on unrealistic and exclusionary beauty standards, a fight that resonated with millions.
Your enemy doesn’t have to be a person or a company. It can be an idea, a system, or a way of thinking. The goal is to galvanize your community by aligning them against a common cause. As Do notes, “I think the only way that humans will have world peace is when we get invaded by aliens. Now we’ll put aside our petty differences and we’ll go fight the enemy.”
Your story isn't complete without conflict. The greatest heroes in mythology, from Batman to Superman to Spider-Man, are defined by tragedy and trauma. Their origin stories are rife with loss: orphaned, abused, their entire planets destroyed. This adversity is what forges them. The hero is the one who emerges stronger because of the trauma. The villain is the one who remains victimized by it, seeking only revenge.
When you tell your story, adversity is your ally. Tap into it. Let people in. You become infinitely more relatable and real. Your villain gives your story stakes, and your fight gives your audience a reason to join you.
Stop trying to be liked by everyone. Start by figuring out who you are, what you stand against, and tell that story with unflinching honesty. That is how you build a brand that matters.
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“Personal branding is not so much an act of creation, it's an act of self-discovery.”
— Chris Do
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