A New Approach To Selling That Makes People Buy — Masterclass w/Matt Essam
In a masterclass for Chris Do's audience, Matt Essam shows how to create a top-of-funnel Irresistible Offer to generate leads.
Chris Do
Founder, The Futur™ · June 9, 2023
The End of Waiting for Work
For most creatives, the business pipeline is a paradox. You do great work, clients are happy, and they tell their friends. Yet, you're still stuck in a cycle of feast or famine, anxiously waiting for the next referral to land.
This reliance on word-of-mouth is a good sign. It means you are skilled at your craft. But it is a terrible foundation for building a predictable, scalable business.
In a guest masterclass at The Futur, business strategist Matt Essam delivers a hard truth that every creative professional must confront. “Your work alone unfortunately isn't enough,” he states. “It isn't enough to consistently grow your business and attract your ideal clients. It would be nice if it was... but unfortunately it's just not the case.”
When referrals are your only source of new business, you have no control. You can’t plan. You can’t predict. You can’t scale. This lack of control forces you into a defensive position, saying yes to projects that aren't the right fit simply to keep the lights on. The result is frustration, lower value work, and inevitable burnout.
There is a different way. A system that puts you in control, fills your pipeline with ideal prospects, and transforms the very nature of selling from an act of taking to an act of giving. It all begins with rethinking what it means to make an offer.
The Irresistible Offer, Reimagined
The term “irresistible offer” is not new. Entrepreneurs like Alex Hormozi have popularized the concept of structuring your core service to be so valuable that prospects feel foolish saying no. But Essam proposes a radical shift in strategy.
This is not about your core offer. This is not about what happens on a sales call.
This is about what happens before anyone has even considered hiring you. Essam’s framework introduces an Irresistible Offer that sits at the very top of the sales funnel. Its sole purpose is not to close a deal, but to start a conversation.
“What I want to give you is a tool that allows you to go out to people rather than relying on people just coming to you,” Essam explains. “To approach people from a space of value and from a place of giving.”
The goal is to create something so valuable and easy to accept that your ideal clients can’t help but raise their hands and say, “This is awesome. I want it.” From that flood of interest, you get to hand-pick who you engage with further. This flips the entire dynamic. Instead of chasing clients, you create a system that has clients chasing you.
Building this system requires adopting three foundational shifts in mindset.
The Three Pillars of Irresistible Selling
To construct an offer people can’t help but say yes to, you must first understand why they so often say no. The entire model rests on three core principles: removing risk, giving before asking, and widening the perceived gap between a prospect’s problem and their desired solution.
Pillar 1: Remove the Risk
Think about the last time you saw an ad or got a cold message promising to solve all your problems if you just “jump on a quick call.” You likely ignored it. Why? It wasn’t because the promise wasn’t appealing. It was because the risk felt too high.
Essam points out the hidden calculus prospects perform for every interaction. “Every single action that a prospect takes is always a balance between risk and reward,” he says. The standard “book a call” offer is fraught with risk for the prospect.
- Time: They risk wasting 30 or 60 minutes on a conversation that goes nowhere.
- Money: They fear being pressured into a financial commitment they aren't ready for.
- Energy: The emotional and mental cost of navigating a high-pressure sales pitch is draining.
- Status: They risk looking foolish, being made to feel uncomfortable, or saying yes to something they later regret.
“People want to avoid looking like an idiot,” Essam notes. Your job is to create an initial interaction where the reward is massive and the risk is nonexistent. The offer must make them feel smart and empowered, not vulnerable.
This is the fundamental principle behind the most successful modern products. Essam points to AI tools like ChatGPT as a prime example. The risk is tiny, you just type a question into a box. The reward is huge, it can generate incredible things instantly. This low-risk, high-reward dynamic creates viral adoption.
Your top-of-funnel offer must achieve the same effect. It must front-load the reward and eliminate the friction.
Pillar 2: Give Before You Ask
Most marketing is transactional. It’s an ask. “Does anybody need this thing that we sell?” It’s a direct request for a prospect’s time and money. This immediately puts them on the defensive. The alternative is to lead with generosity.
“We need to get into a mindset of giving rather than asking,” Essam insists.
This isn't just a feel-good platitude. It’s rooted in a well-studied psychological principle. Essam references Social Exchange Theory, which suggests that human relationships are formed by a subjective cost-benefit analysis. When you give someone a genuine gift with no strings attached, you create a powerful social bond. They feel appreciated, they trust you more, and they feel a natural inclination to reciprocate.
Think about how you feel when someone gives you something genuinely valuable without asking for anything in return. You feel great about them. You want to tell others. You feel a pull to give back.
This approach fundamentally changes the emotional texture of selling. It moves from a place of fear and scarcity to one of abundance and service. “How would you feel about sales if you brought that emotion of giving into your business?” Essam asks. “Pumped. Like you want to do more.”
Giving value upfront is also the most effective way to eliminate a prospect's primary concern: “Will this work? Can they deliver?” By demonstrating your value before asking for a commitment, you de-risk the entire process. You build trust, establish authority, and let prospects relax into the conversation. This principle is central to building a brand that stands out, a topic explored in depth in How NOT to Build a Brand.
Eventually, the scales flip. The prospect stops resisting and starts pursuing. They move from skepticism to desire, asking, “I want this thing. How do I get it? How do I work with you?”
Pillar 3: Stretch the Gap
Your prospects rarely understand the true nature of their problem. They come to you with a symptom. They think they need a new logo, a brand refresh, or a better website.
Your job as an expert is to diagnose the underlying disease. This is what Essam calls Stretching the Gap. He visualizes it as two islands: Island A, where the client is now (stuck, frustrated), and Island B, where they want to be (thriving, successful).
Most clients can’t see the full distance between the two islands. Your irresistible offer’s job is to give them clarity on that gap. It must show them the true size of the problem and get them excited about the possibility of reaching Island B.
“People come to you and they think the problem is that their website isn't good enough,” Essam says. “Stretching the Gap is about showing them that actually that their communication isn't consistent, their branding isn't consistent, their strategy is wrong.”
This act of clarification is immensely valuable. As strategist Daniel Priestley, a frequent guest on The Futur, often says, people don't pay big money to solve small problems. By stretching the gap, you reframe the discussion from a small, tactical expense to a significant, strategic investment. This shift is critical for anyone looking to charge more for their creative work.
To illustrate the power of this concept, Essam shares the old proverb, “For Want of a Nail”:
For want of a nail, the shoe was lost.
For want of a shoe, the horse was lost.
For want of a horse, the rider was lost.
For want of the rider, the battle was lost.
For want of the battle, the kingdom was lost.
And all from the want of a nail.
Your client thinks they are buying a nail, like a logo or a website. Your job is to show them they are actually saving their kingdom. Your irresistible offer is the tool that helps them see the long-term consequences of ignoring that single, missing nail.
The Architect's Toolkit: Building Your Offer
With the three pillars in place, it’s time to construct the offer itself. This is a strategic process, not a creative whim. It begins with two foundational questions: who is this for, and what do they truly want?
First, you must define your ideal client with painful specificity. “Small businesses” is not an audience. Essam urges you to focus on an individual. “Are you going to make this for the marketing manager or you going to make this for the MD or you going to make this for the HR manager? Who's the person that you actually want to be speaking to?”
The more specific you are, the more powerful the offer will be. Don’t worry that you are niching down your entire business. As Essam clarifies, “Your target isn't your market.” You are creating a single asset designed to attract a specific type of person. If you're struggling to get into their heads, Essam cheekily suggests a shortcut: ask ChatGPT. A prompt like, “Tell me the top three frustrations of a creative agency owner with 5 employees trying to scale past $1M in revenue” can yield surprisingly accurate starting points.
Once you know who you are talking to, you must map their journey from Island A to Island B. List their top three frustrations (what keeps them awake at night) and their top three desires (what they would change with a magic wand). This simple exercise provides the raw material for your offer.
Next, you choose a format for delivering this value. The irresistible offer is not about delivering your full service, but about providing clarity. Essam suggests a powerful prompt to generate ideas: imagine you have only 30 minutes with your ideal client. What would you do to help them get clarity on their problems?
Often, the answer is to take a small piece of what you already do for paying clients and give it away. The format could be one of several options:
- A Guide or Report: A PDF that outlines a solution to a specific problem.
- A Scorecard or Audit: An interactive tool that helps prospects diagnose their own issues.
- A Checklist: A simple, actionable list to help them achieve a small win.
- A Mini-Workshop: A short, pre-recorded or live session that teaches a specific concept.
- A Mini-Course: A bite-sized email or video course that walks them through a process.
- A Free Consultation: A structured, 30-minute strategy session with a clear, valuable outcome.
- A Tool or Template: A spreadsheet, design file, or other resource that saves them time.
The key is to bring something from behind the paywall to the front of your marketing. By offering a taste of your process, you prove your value long before asking for a sale, a core principle in modern lead generation strategies.
Crafting the Perfect Pitch
Once you have an idea for your offer, it needs to be framed in a way that is truly irresistible. Essam provides a simple litmus test to evaluate and refine your concept. A great offer must pass these four checks:
- It’s Quick: How fast can someone get value? A 30-page guide might feel valuable, but it also feels like work. Essam shares his own experience: he offered a free book, but feedback showed people were too busy to read it. His solution? He created a scorecard that told people which specific chapters to read based on their problems. That change made the value more immediate.
- It’s Free or Low-Cost: The barrier to entry must be as close to zero as possible. This removes the financial risk and maximizes participation.
- It Has a Clear Outcome: Vague promises don't work. The benefit must be specific and tangible. It's not just a “brand audit”; it's an audit that reveals “why your marketing isn’t connecting with high-value clients.”
- It’s Enjoyable and Easy: If the process feels like fun and not a chore, it will spread. Gamification, intriguing personality types, and a smooth user experience all contribute to an offer that people are excited to engage with.
With a refined concept, the final step is to craft a hook. This is the one-line pitch that grabs attention and compels action. The biggest mistake people make is not giving their offer a clear outcome and not specifying who it’s for. Essam provides a powerful formula that works wonders:
How to get [Desired Result] without [Frustrating Thing] even if [Perceived Obstacle].
He gives the example of a personal trainer. Their irresistible offer hook could be: “How to get your perfect beach body without giving up pizza, even if you hate going to the gym.” That is a far more compelling pitch than “Free Fitness Guide.”
The offer isn't promising to deliver the result instantly. It promises to *show them how* to get the result. This is a critical distinction. You are giving them the map, not carrying them to the destination. This is how you provide immense value without giving away the farm, a tactic essential for anyone looking to go from freelancer to agency owner.
The Final Gate: Validate, Then Build
Before you spend a single hour designing a PDF, building a scorecard, or recording a workshop, you must do one final thing: test the idea.
“What I don't want you all to do is to go out there and do the creative thing that we all do and go make loads of stuff that nobody wants or needs,” Essam warns. “That is a waste of your time, money and energy.”
The validation process is beautifully simple. Go to your favorite social media platform, the one where you have the most engagement, and post your hook.
The post should look something like this: “I'm thinking of creating a [scorecard/guide/workshop] that shows [your specific client] how to [achieve desired result] without [pain point]. Would you like me to send you a copy when it's ready?”
Then, you wait. The goal is to get 10, 15, or even 20 people to say yes. If you get a flood of interest, you have a winner. You can now build the asset with confidence, knowing you already have a built-in audience waiting for it.
If you get tumbleweeds, don’t be discouraged. It’s a gift. You've just saved yourself countless hours. The lack of response means your hook wasn't sharp enough. It was either not clear who it was for, or the outcome wasn't compelling enough. Tweak the formula and test again.
Essam provides real-world examples of this model in action:
- Few and Far: A web design agency targeting charities. They created a guide to help charities create more impact and get more donations. The response was so overwhelming they were booked up for six months in advance.
- Goodwill Studios: A designer working with non-profits. He created a workbook to help them find their brand's tone of voice, a common struggle he identified through conversations.
- Pippa: A brand photographer. She developed a “Brand Scorecard” that assigns a personality type and suggests what kind of images would work best for that brand, making the abstract concept of brand photography tangible and fun.
This process isn't just about validating an idea. It's an opportunity to start conversations. Every like, comment, or “yes” is a door opening. You can message those people, ask what resonated, and learn even more about their needs. Sometimes, these conversations will bypass the irresistible offer entirely and lead straight to a new client.
The System for Growth
The irresistible offer is more than a lead magnet. It is a system for predictable growth. It’s a machine that turns cold prospects into warm leads by demonstrating your value before asking for a single dollar.
This is not about working for free. It is about being strategic with your generosity. When people raise their hand for your offer, you get to choose who you follow up with. You qualify them. If they aren't a good fit, you don't have to engage. You have created a buffer that allows you to only speak with your ideal clients.
Stop waiting for the phone to ring. Stop saying yes to projects that drain your soul. Stop hoping your good work will be enough.
Design a system that makes people ask to buy. Go out and build a queue of your ideal clients, and create a business that gives you the freedom, fulfillment, and impact you deserve.
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“Your work alone unfortunately isn't enough.”
— Chris Do
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