How to be a Powerful Communicator: w/ Marshall Davis
Chris Do and Marshall Davis Jones reveal how mastering your vocal tone, not just your words, is the key to persuasive communication and sales.
Chris Do
Founder, The Futur™ · May 10, 2023
Your Most Powerful Tool Is Not What You Think
You have the perfect deck, the airtight logic, the undeniable data. You have rehearsed your points until they are flawless. You enter the room, deliver your pitch, and it falls flat. The client is unmoved. The team is uninspired. The deal is lost.
The problem was not your content.
The problem was your delivery. People often fixate on the words they use while remaining completely oblivious to the far more powerful message they are sending with their voice. We have been told that content is king, but this is a dangerous half-truth. Content is the king, a powerful but limited piece on the chessboard. Your tone is the queen. It moves across the entire board, dictates the flow of the game, and holds the power to win or lose it all.
In a conversation with The Futur’s Chris Do, spoken word artist and voice expert Marshall Davis Jones breaks down why the sound of your voice is the most critical and overlooked tool in your communication arsenal. “Your voice makes an impression on someone in a tenth of a second,” Jones states. This is not hyperbole. It is neuroscience.
Most of us are tonal amateurs, broadcasting our insecurities, fears, and distractions without a second thought. But what if you could control that signal? What if you could learn to wield your voice with intention, to build trust, command attention, and move people to action? This is not about becoming a different person. It is about becoming a more effective one.
The World Bridger's Secret
Marshall Davis Jones did not begin his career as a corporate voice coach. His education came from a more visceral and demanding arena: competitive slam poetry and battle rap. He describes himself as a World Bridger, a term he stumbled upon that perfectly captures his life’s work of connecting one thing to another, of standing in the middle and translating ideas.
Slam poetry, he explains, is a brutal and effective teacher. “It requires you to have a way with words but also to be able to bridge ideas powerfully to strangers very quickly who will rate you right now from one to ten based on how they feel.” The feedback is instant and unforgiving. To succeed, you must learn to read a room and tap into what others believe and value, not just what you believe yourself.
Years spent mastering words on stages at legendary venues like the Nuyorican Poets Cafe in New York City taught Jones how to stack and assemble ideas like Legos. But a pivotal moment in 2011 revealed a deeper truth. He watched a friend perform a poem and was struck not by the words, but by the sound. “I know you and I know that you don't sound like that,” Jones recalls thinking. “What is that?” Yet, that unfamiliar tone was captivating the entire room.
When his friend won, Jones asked him about the change. The answer was simple: he was in acting school. “He said the very first thing that they trained before they teach any other techniques is voice,” Jones says. “Because the voice is life.”
That single idea became a germ that has grown into Jones's entire methodology. He moved from pure energy and movement on stage to a more grounded, controlled power. To demonstrate, he recites an excerpt from his 2008 poem, "Touch Screen," a searing critique of digital isolation written at the dawn of the social media boom.
- “introducing the new Apple I-person”
- “complete with multi-touch”
- “doesn’t it feel good to touch?”
- “no friends, there’s an app for that”
- “no life, there’s an app for that”
The performance is a masterclass in vocal control. The wordplay is clever, particularly the hook contrasting how friends once formed cliques, but now “clicks form friends.” But the true power is in the delivery: the rhythm, the pauses, the subtle shifts in tone that convey a deep sense of technological melancholy. It’s an energy Jones learned to harness, moving from what he calls a “Tesla coil in your living room” to a “controlled explosion.” The journey taught him that the words themselves are only part of the equation.
The Unconscious Betrayal of Tone
When someone tells you, “I don’t like how you said that to me,” they are not critiquing your vocabulary. They are reacting to an invisible layer of information encoded in your voice. This is the realm of Voice Work, and it has almost nothing to do with making your voice deeper or higher.
Voice work is about mastering timbre, the unique quality and texture of a sound. According to research by figures like Zachary Wallmark, author of Nothing but Noise, humans detect and judge timbre in a fraction of a second, the same way we do when flipping through radio stations. In that split moment, you decide whether to stay or go. People are doing the same with your voice.
“Your voice and the tone of your voice is what will indicate two things for people,” Jones explains, “what reminds them of you and what they remember about you.” This is backed by neuroscience. As the saying, often attributed to Maya Angelou, goes, people will forget what you said, but they will never forget how you made them feel. Brain studies confirm this. In memory tasks, subjects are more likely to recall that words were spoken in a sad tone than they are to recall the words themselves.
Your tone betrays your mental state. Jones describes being on a 15-minute call where the other person was speaking rapidly, clearly concerned about the time limit. Jones reflected this back to him. “I can hear the urgency in your voice because the time is limited. I can tell that you’re already running to the next thing.” The man was stunned. He was unaware his voice was broadcasting his internal state so clearly. Your tone reveals if you are present or if your mind is already at the next meeting. Learning to manage this signal is a core tenet of effective leadership and sales, a pillar of what Chris Do often discusses in a different context through building a brand strategy.
Jones describes Do’s own vocal quality, honed over years of teaching and coaching, as having a Surgical Warmth. “It’s very precise and to the point, but it’s warm,” he says. “It’s like the neurosurgeon that really cares about opening up the person’s brain.” This tone conveys both expertise and empathy, a combination that builds immediate trust and makes listeners receptive to challenging ideas.
The Power and Peril of Persuasion
If you can control your tone, you can control the room. This makes vocal mastery one of the most powerful tools of influence available. A great storyteller suspends your reality and transports you to a new one. In business, this is the art of casting a vision. The leader is essentially telling a story about a future that does not exist yet, using tone to make it feel real and compelling.
Jones calls this well-intentioned deceit. It is not about lying, but about painting a believable picture of a world you want to build. “It’s not real yet. It’s not true. But I’m going to give you a vision of the world that I believe could be, and I want all of you to get behind me.”
But this power has a dark side. Charismatic leaders who have led people astray almost always possess this mastery of tone. The most prominent recent example is Elizabeth Holmes, the founder of the disgraced blood-testing company Theranos. Her artificially deep, unwavering voice became a signature, a topic of fascination that many observers cited as a key element of her hypnotic charisma.
Do points out that to a trained ear, her voice sounded fake, an obvious affectation. So why did so many powerful and intelligent people fall for it? “I think every generation there is this thing that will go until it doesn’t anymore,” Jones suggests. At the time, she was something exotic, a novelty. Her deep voice projected a confidence and assuredness that investors and journalists desperately wanted to believe. Once the trick is revealed, it no longer works. She could not pull off the same feat today.
This highlights a fundamental tension in human communication.
- Honesty and Deceit: These have always been polar ends of survival strategy. Some animals thrive by showing exactly what they are, like a lion roaring.
- Camouflage and Mimicry: Others survive by deception, mimicking something they are not to fool predators or prey.
Humans operate on this same spectrum. We will always have new puzzles of authenticity to solve. In a way, we want to be deceived. We pay money to go to the movies and willingly suspend our disbelief for the sake of entertainment. The problem arises when this dynamic escapes the cinema and enters the boardroom or the political rally. The ability to feign sincerity is the ultimate weapon of the manipulator. As Do notes, we often lie to ourselves first, accepting stories that make us feel safe, which makes us vulnerable to those who tell better stories.
Rewiring Your Voice Through Imagination
So how do you develop an authentic, powerful voice without resorting to manipulation? The answer lies not in vocal drills, but in your imagination. Jones argues for the power of Embodied Cognition, the scientific understanding that the mind is not just in the brain but distributed throughout the body. Your posture, your physical sensations, and your mental imagery all feed back to shape your thoughts and, crucially, your vocal tone.
To demonstrate this, Jones walks Do through a powerful exercise. First, he asks Chris to think of the last great meal he had, to fully immerse himself in the memory of the taste, the aroma, and the feeling. While holding that positive, savory memory, Jones asks Do to talk about a recent challenge: navigating moments of conflict with his wife.
The result is a subtle but immediate shift. Describing the tension, Do uses the phrase “bubble up,” a cooking metaphor that likely would not have emerged without the preceding food-centric imagery. The simple act of holding one thought changed the way he chose his words and delivered them. The context shifted, and the tone followed.
Jones explains the science behind this. The parts of the brain that process taste and disgust are neurologically linked to the parts that make moral judgments. We use taste-based metaphors constantly. A bad experience leaves a “bad taste in your mouth.” We “sweeten the deal.” When we are disgusted by something, our body physically reacts. Our muscles tense, and our breathing becomes shallow. If you hold an image of disgust while talking about a project, your tone will convey rejection and negativity, no matter what words you use.
The key is to consciously choose the image you overlay on a conversation. Every communication has layers, like a Photoshop file. You can change the final output by changing the blend mode or swapping out a layer. If a particular conversation, like asking for money, is currently layered with an image of fear and rejection, you can consciously replace it with an image of confidence and value. This is a practical application of the mindset work essential for any creative professional, a theme Do often returns to, as seen in how to handle feedback.
The Embodiment of Value
Nowhere is this dynamic more critical than in conversations about money. For many creatives, this is a source of intense anxiety. The fear of rejection, the cultural taboos, and the feeling of self-importance all create a “bad taste” that infects their tone, sabotaging the sale before it even begins.
To break this pattern, Jones introduces another concept from neuroscience: Affordances. An affordance is simply what the environment offers an individual, what you perceive you can do with an object. You see a cup, and its affordance is that you can grab it and drink. When it comes to sales, most people get the affordance wrong. They focus on whether the client can afford the fee.
The correct framing is the reverse. The client wants your time, your energy, and your expertise. The real question is whether they can afford to take that from you. Jones explains that the origin of the word “sale” is linked to reluctance. You have something valuable that you do not necessarily want to give up, but you will for the right price.
He proposes a physical exercise to internalize this feeling:
- The Offer: Extend your hand gently, palm up, as if offering someone a precious item they can take or leave. Feel this posture. It is calm, confident, and unattached. Your time is valuable, and you would rather keep it for yourself, but you are willing to part with it for a fee.
- The Push: Now, put your hand out as if you *need* the other person to take the item. The energy immediately shifts to desperation. Why are you so eager to get rid of this? It must not be valuable.
This is not just a mental trick. It is an embodied practice. Your physical posture informs your internal state, which dictates your vocal tone. When you ask for the sale from the first posture, your voice carries an energy of quiet confidence. When you ask from the second, it reeks of neediness. The client feels this instantly.
Think of the difference between a high-end restaurant and a fast-food chain. At a Michelin-starred establishment, the plate is presented with care and reverence. At McDonald’s, a bag is thrust at you. Both are valid business models, but high-value services require the former. Your relationship with a client is not an impulse buy. Building long term relationships, a topic that comes up often in discussions about finding and keeping dream clients, requires a different energy.
Your Unsellable Offering
To solidify this feeling of value, Jones suggests one final visualization. Think of your most prized possession, something you would never sell. It could be a family heirloom, a piece of art, or even an intangible like trust. Imagine how you would hold it, how you would describe it, the care you would use when letting someone else see it.
“This is precious cargo,” Jones says. “When we are able to handle our offerings with that same fragility, that same value... it becomes apparent immediately when you try to exchange it.”
This is how you must treat your own time and expertise. It is not an infinite commodity. It is your most valuable, unsellable asset. When you offer it to a client, you are not begging for a handout. you are allowing them, for a fee, to have a piece of something precious. This is the energy that closes six-figure deals. It is an energy Do himself embodies when he says, “This is valuable, and I know it’s valuable. And if you want it, you can have it for this fee. And if you don't, that’s fine.”
This reframes worth from an abstract concept in your head to a tangible feeling in your body. It is no longer about intellectualizing your value. It is about physically embodying it. Your hands, your posture, and your mental imagery become the control panel for your voice.
The body tells the mind how to think and the mouth how to speak. If you want to become a powerful communicator, stop memorizing scripts. Stop obsessing over your slide deck. Start by paying attention to the signals your own body is sending you. Change your physical and mental state, and your voice will follow. The result will be more than just better communication. It will be a fundamental shift in how you show up in the world.
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“Your voice makes an impression on someone in a tenth of a second.”
— Chris Do
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