What copywriting really means today
Neville Medhora explains that copywriting is not about finding perfect words or crafting clever headlines. Real copywriting is about transferring a message from one brain to another using whatever tools work best. In 1700, that meant handwritten letters delivered by horse. Today, it means combining text, images, videos, and GIFs to communicate clearly. Most copywriters limit themselves to words when they should be thinking about the full communication experience.
Direct response versus advertising copywriting
Medhora draws a sharp distinction between what he does and traditional advertising copywriting. Advertising copywriters often optimize for awards and creative recognition rather than sales results. Their incentives align with winning industry recognition, not generating revenue for clients. Direct response copywriting focuses purely on measurable outcomes like signups, sales, and conversions. The goal is simple: make the client more money than they pay you.
The fresh eyes advantage
The biggest value Medhora provides is seeing client websites and campaigns with completely fresh perspective. Companies become blind to their own messaging after reviewing it daily for months or years. He can instantly spot confusing headlines, unclear value propositions, and jargon that makes no sense to first-time visitors. Most improvements come from obvious fixes like replacing technical language with plain explanations of what the product actually does.
When to walk away from bad products
Medhora regularly tells potential clients their products or positioning are fundamentally flawed. He uses Warren Buffett's test: would you feel comfortable seeing your work on the front page of the newspaper? Software clients are his favorite because the product either works or it doesn't. You cannot lie about software functionality. He avoids supplements and other products that require misleading claims to sell effectively.
Why split testing is overrated
While split testing can provide useful data, Medhora argues it often leads to meaningless optimizations like button color changes. The real conversion improvements come from clarity, not minor tweaks. He can often improve conversion rates significantly just by replacing confusing headlines with obvious explanations. In today's multi-channel world, customers encounter brands through multiple touchpoints, making it harder to attribute conversions to specific page elements. Sender reputation and clear communication matter more than perfect subject lines.
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