Role-Playing Conflict Resolution
You may have heard the saying: "Walk-the-Walk". It usually means that a leader is setting a positive example for their employees or clients. In this Pro Group office hours, we will explore what it means to "Talk-the-Talk": how leaders effectively communicate with their peers, employees, and clients while setting a positive example. If you want to learn strategies to hold difficult conversations while not losing control of your emotions, then this office hours is for you! WHAT YOU WILL LEARN: A four-part technique called nonviolent communication that teaches you how to express your needs and feelings in a professional setting. HOW YOU WILL LEARN: We will use the nonviolent communication framework in role-playing scenarios with live interactions from Pro Group members.